Information Technology Services (ITS) F.A.Q. (Frequently Asked Questions)

Recommended Hardware

Software Discounts

Recommended Cell Phones

IT Services Policies

IT Services Staff

Frequently Asked Questions

1. The Help Desk

1. How can I submit a request to the help desk?
2. Where is the helpdesk located?

2. User names and passwords

1. What is the procedure for logging in for the first time?
2. What is my Oglethorpe User Name and Password?
3. What is my e-mail Address?
4. What is my OASIS ID and password?
5. I forgot my password.
6. How do I reset my password?

3. E-mail and access

1. How can I access my e-mail from home?
   1. How do I set up Windows Mail for my Oglethorpe account?
   2. How do I configure my iPhone to access my e-mail?
   3. How do I configure my Windows Mobile Device to access my e-mail?
2. How do I check e-mail on a PC in the computer lab?
3. How do I work with the Oglethorpe SPAM system?
4. Does IT Services ever ask for my login ID and/or password via email?
5. How do I log on to a PC in the computer lab?
6. Can I have my Oglethorpe e-mail forwarded to my personal account?
7. How do I access the Wireless Network from my computer?
8. How do I access Moodle?

4. Equipment

1. What are the minimal requirements recommended to use Oglethorpe's network and apps?
2. Do you support Macs?
3. Can I get antivirus for my computer?
4. How can I get Oglethorpe computer equipment moved to a different location on campus?
5. Can you repair my equipment?
6. Do you sell any hardware or software for personal use?
   1. Dell Discounts for Oglethorpe students and employees
   2. Software Discounts for Oglethorpe students and employees
   3. AT&T Cell Phone Discounts for Oglethorpe students and employees
7. Which cellular service providers and SmartPhones do NOT work well on campus?
8. Where are the computer labs?
9. How can I send a fax?
10. How can I get a photocopy?
11. Where can I print a document?
12. Can my documents be printed in color?
13. How do I use the Multimedia Rooms?
14. How do I operate my landline telephone set on campus? (Faculty & Staff)
15. How can I request service on an Oglethorpe landline telephone set on campus? (Faculty & Staff)
16. Can I connect a landline telephone in a dorm room? (Students)

5. Software, Network and Internet

1. Where can I get training on Office 2007?
2. What are ITS policies for Oglethorpe network, equipment and software?
3. Where can I save my files to when using a lab PC?
4. How do I use a memory stick / flash card / USB drive?
5. Why can't I open Microsoft Office documents on my PC that I can open on campus?