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Frequently Asked Questions

Recommended Hardware

Software Discounts

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IT Services Policies

 

How can I submit a request to the Help Desk?

The Help Desk hours are
8:30 am - 5:30 pm Monday through Thursday, and 8:30 am - 5:00 pm on Friday
(except University holidays)
.

You may now send an email to helpdesk@oglethorpe.edu describingthe technical problem you are having. Your email will automatically generate a Help Desk ticket, which will be assigned to a specific IT Technician.

Alternatively, you can use your Internet browser to submit a Help Desk ticket. Go to help.oglethorpe.edu to access the Help Desk Online Ticketing System.You will need to log in with your Oglethorpe username and password. You can also log on to OASIS and select Techology Issues Helpdesk Ticket, which will direct you to the Online Ticketing System.

1. Select the New Incident button at the top right of the screen.

2. Fill in the boxes labeled Subject and Description.
3. Then just press the Add Request button at the bottom of the page.

You may also call us at (404) 364-8880.

If you have an EMERGENCY posing a threat to LIFE, HEALTH, SAFETY or PROPERTY and you need immediate assistance, please contact Campus Safety at (404)504-1998 or dial 911.

 

     
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