How can I submit a request to the help desk?
The helpdesk hours are from 8:30 am to 5:30 pm Monday through Friday excepting University holidays.
You may now send mail to firstname.lastname@example.org, describing the problem. Your email will automatically start a customer ticket, which will be assigned to a specific IT person.
Alternatively, you can use your browser. On campus, just type help in the address bar. Off campus, use http://help.oglethorpe.edu .You will need to log in with your Oglethorpe login name and password. You can also log on to Oasis, and select “ Open a Helpdesk Call”. This will bring up a web page of categories of previous requests.
1. Select the New Incident button at the top right of the screen.
2. Fill in the boxes labeled Subject and Description.
3. Then just press the Add Request button at the bottom of the page.
You may also call us at (404)364-8880
If you have an EMERGENCY posing a threat to LIFE, HEALTH, SAFETY or PROPERTY and you need immediate assistance, please contact Campus Safety at (404)504-1998.